Google Cloud
Troubleshooting Journeys
Outcome-Driven Innovation
Staff UX Designer
Disclaimer
The following case study is personal and does not necessarily represent Google’s positions, strategies, or opinions. I have omitted and obfuscated confidential information.
Client
Role
Staff UX Designer
Timeframe
Type
Google Cloud Platform, Outcome-Driven Innovation, Framework
Feb. 2023- Jun. 2024
Overview
As a Staff Designer working on Google Cloud Observability, a core part of my job is to help my cross-functional teammates to think about problems in a user-centered way. In the Winter of 2023, two UX Researchers and I developed a plan to socialize a Jobs To Be Done framework backed by hours of user interviews to the broader Google Cloud Observability team. As a result, we shifted the the product team’s strategy and delivered functionality to support underserved user needs.
My Role
I am a Staff UX Designer on the Google Cloud Observability team. I work collaboratively with an extended cross-functional team of product managers, technical program managers, engineers, and UX researchers.
